Contact Us

Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new online casino for us to look at? We're happy to hear from Australian players and industry contacts alike. Here's how to reach the team behind Best Aussie Online Casinos, and what to expect once you do.

How to reach our team

The quickest way to get in touch is by email at [email protected]. We read every message that comes through and try to reply within a couple of business days, though it can take a little longer during busy periods when we're updating our rankings or checking new operators.

When you write in, it helps to include a bit of context — for example, which casino or bonus your question relates to, or the page you were reading when something didn't add up. That lets us point you to the right answer faster, or fix the issue if you've found a genuine error.

What we can help with

• Questions about how we assess and rank the casinos featured on wsbtrackers.com, including the criteria behind our editorial ratings
• Corrections or updates — bonus terms, licensing details and payment options offered by operators can change, and we'd rather hear it from you than leave outdated information live
• General enquiries about online pokies, live dealer games, payment methods or withdrawal timeframes covered across our reviews
• Feedback on your own experience with a casino we've reviewed, whether that's about deposits, customer support response times, or how a welcome offer actually played out
• Media, partnership or advertising enquiries from within the gambling industry

What we can't do

We're an independent comparison and review site, not a casino operator, so there are some things that sit outside what we can help with directly. We can't process deposits or withdrawals on your behalf, resolve account disputes with a specific operator, or issue refunds — those matters need to go through the casino's own customer support team, since they hold your account and payment details.

If you're dealing with a dispute over a bonus, a delayed withdrawal, or account verification, the fastest path is usually the live chat or support line listed on the casino's own site. If you've tried that and still feel stuck, let us know — while we can't intervene on your account, your report helps inform how we assess that operator going forward.

If gambling has stopped feeling like entertainment

If you're finding it hard to stick to limits, or gambling is affecting your finances, relationships or wellbeing, please reach out to a professional support service rather than waiting for it to pass. Our Responsible Gambling page lists tools like deposit limits and self-exclusion, along with support services available to people in Australia. Remember that every operator we cover is licensed offshore rather than within Australia, so understanding the licensing jurisdiction and player protections of any site you use matters — our reviews go into that detail for each operator.

A quick note before you write in

For background on how this site operates, who's behind it and how our reviews are put together, take a look at our About Us page. If your question relates to site usage or our editorial policies more broadly, our Terms and Conditions page covers the ground rules for using wsbtrackers.com.

We genuinely value hearing from readers — it's often how we catch a bonus term that's changed or a payment method that's no longer offered. Drop us a line whenever something doesn't look right, or if there's a casino you think deserves a closer look.